Return/Cancellation Policy
We offer two types of refund/return:
- (1) 07 days refund/return without reason: If you have tried the product and are not satisfied with it, you can request a refund/return.
- (2) 30 days refund/return in case of: Manufacturer defect or delivery not as promised.
Returns will be accepted within 07 days of receipt of goods for the (1) case, and 30 days of receipt of goods for the (2) case.
Refund/Return Method:
To initiate a return, simply email us at hello@enjoych.com with the title: refund/return of [order ID number]. In the email, please include the buyer's name, recent photos of the product, a description of the condition of the product and the reasons for the return.
After processing the return request, we will send you our return address.
How long does the buyer have to return the goods?
Customers have 30 days to make a complaint after receiving the goods by e-mail hello@enjoych.com. We will process the return request as soon as we receive your email.
When can customer expect a refund?
Refunds will be made within 7 - 15 days of receipt of the return in the form of a refund to the original payment method chosen.
Who bears the costs?
The costs of the return shipment are borne by the buyer.